Dispute Resolution

We are committed to finding a quick and effective solution in case of conflicts or disagreements with our services. We want to ensure your satisfaction and resolve any issues fairly and transparently.

In the case of a consumer dispute, the consumer can use the European Online Dispute Resolution platform available at https://webgate.ec.europa.eu/odr.

To learn about registered Alternative Dispute Resolution entities, please consult the Consumer Portal at www.consumidor.pt or the following Alternative Dispute Resolution entities:

• CNIACC – National Centre for Information and Mediation of Consumer Disputes
  Tel.: 213 847 484; E-mail: cniacc@fd.unl.pt
• CIMAAL – Centre for Information, Mediation and Arbitration of Consumer Disputes of Algarve
  Tel.: 289 823 135; E-mail: cimaal@mail.telepac.pt; info@consumoalgarve.pt
• Centre for Arbitration of Consumer Disputes of Coimbra District
  Tel.: 239 821 690/289; E-mail: geral@centrodearbitragemdecoimbra.com
• Centre for Arbitration of Consumer Disputes of Lisbon
  Tel.: 218807030; E-mail: juridico@centroarbitragemlisboa.pt; director@centroarbitragemlisboa.pt
• Consumer Information and Arbitration Centre of Porto
  Tel.: 225 508 349 / 225 029 791; E-mail: cicap@mail.telepac.pt
• Centre for Arbitration of Consumer Disputes of Vale do Ave/Arbitration Tribunal
  Tel.: 253 422 410; E-mail: triave@gmail.com
• Consumer Information, Mediation and Arbitration Centre (Arbitration Tribunal)
  Tel.: 253 617 604; E-mail: geral@ciab.pt
• Centre for Arbitration of Consumer Disputes of the Madeira Autonomous Region
  Tel.: 291 215 070; E-mail: centroarbitragem.srias@madeira.gov.pt